User Experience: Service Design (1)

Hello internet!!!! Quick recap of the last couple weeks.

My UX group is designing an app that aids U.S. immigrants studying for the American citizenship test.

Background info:
The US citizenship test is comprised of two parts – what we are labelling “civics” and “english comprehension.” The first part of the exam (civics) involves a prompter verbally asking questions related to US government or history (ex: How many members are there in the Senate?) and the answer must be spoken back in English. During the second part of the exam (English comprehension), the test taker is given a short story, usually no longer than one page, and is required to read and answer questions on the material. This section is at a basic, elementary level of reading and understanding.
*Basic eligibility – must be over the age of 18. If you are under 18 and your parents become US citizens, you are automatically granted citizenship. Must have lived in the US for 5+ years.

User Persona #1:
Gabriel – 19 years old
student at Arizona State University – business management
language: Spanish and English
lived in US for 15 years
needs to review civics material quickly and on the go

User Persona #2:
Lucy – 35 years old
stay at home mom
language: Mandarin and English
lived in US for 6 years
needs to learn English writing skills, review some civics

User Persona #3:
Carlos – 68 years old
day factory line worker
language: Spanish
lived in US for 16 years
not familiar with technology
needs to learn civics and reading/writing in English

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User map:
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Research visualization:
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NARR: FINAL PROJECT (Video)

My videos for Narrative this semester have revolved around the idea of the subconscious affecting our behavior. My two main ideas for my final video are below. Top 2: A comparison between the left/right sides of the brain and the use of type/image to correspond. Bottom 2: A screen recording of myself making connections between words, while various clips move in the background to see if any of my connections can be related to them.

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The final ended up going with the idea on the right. Here are some stills from the completed video. Before this project I would not have EVER tried making videos or even opening the Premiere program. Definitely pushed me outside my comfort zone.

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NARR: FINAL PROJECT (Lexicon)

Lexicon: the vocabulary of a person, language, or branch of knowledge.

The topic I was exploring for my lexicon was how the subconscious mind affects behavior. For the final format, I chose two seemingly-distant terms, one from the subconscious and one from behavior, and compared how these words were related.

Neuroscience: the scientific study of the nervous system.
Urbanization: the population shift from rural to urban areas, and the ways in which each society adapts to the change.

I was able to make a lot of connections (…pun intended) between the ways neurons are connected and send messages with the ways humans are connected through their communities and living environments.

Also sorry these pics are trash I actually live in a dark cave.

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HCD: FINAL PROJECT

Our final assignment in Human Centered Design was to compile a book of the knowledge gained throughout our interviews, conversations, posters, etc. from the semester. Out of everyone I interviewed, I started thinking about how some of the different areas of expertise could be connected. I landed at the idea of conservation, and more specifically the conservation of ideas within a society. This brings in two main ideas of Bigfoot hunting and wildlife conservation.

I interviewed my grandpa about wildlife conservation early on in this project, and now I am so glad I had the chance to sit down and talk with him about something he loves. He has been in and out of the hospital recently due to congestive heart failure. His last hospital stay will be his last and we are holding onto these final precious moments before the holidays.

But anyway… here are some spreads in the book.  ¯\_(ツ)_/¯
I’m planning on making edits for a few more weeks, as the final printed product isn’t due until spring semester.

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Type 3: FINAL PROJECT

For our final project in Type, we were assigned to create a tactile object that would help a designer with typography. My group focused on typeface selection, as it was something we all struggled with in the P.K. Dick assignment. What’s Your Type? was designed to make selecting and pairing typefaces easier, faster, and more educated.

Our product includes 4 typeface fact books and 1 typeface pairing pocket guide. These easy-to-use books are separated into four categories: Serif, Sans Serif, Alphabets, and Examples.

Serifs and Sans Serifs feature over 20 typefaces each and educate the viewer on unique characteristics (shown on the transparency), a variety of point sizes, and a brief history of the typeface.

The alphabet book is meant to show the typeface as a whole, as the serif/sans serif books only focus on one letter. These pages will be useful in typeface pairing because you can see all characters next to each other. The alphabets include all the typefaces used in the serif/sans serif books.

The example book displays real-world examples of the typefaces featured in the books. These range anywhere from branding, to editorial, to web design. Each example states which typeface(s) are used and the format.

Proposal: Perfect for type amateurs and aficionados alike, What’s Your Type? provides a compact and convenient setting for exploring typefaces on the go.

Overall I think my group’s final project was very successful. Our compact packaging allows the product to be convenient and easy, something we were striving for from the very beginning. There isn’t anything currently like this on the market, so I think our solution is unique yet very functional and educational.

 

HCD: Interview #1

Yesterday I got to chat with Denise Gonzales Crisp on some of the ideas floating around my brain. These posters are a reflection of my interview with Glenn, and starting to lead into new subjects.

A few things I was thinking about while creating:

  • Not relying so heavily on images – using type as a texture or shape
  • Stepping away from the idea of “bigfoot”
  • How does this relate to different superstitions people believe?
  • Designing at the micro/macro level – this set was created to work cohesively, but some were designed by themselves and others were designed as part of the whole

I think it could be interesting if I rearranged these smaller poster to create a different combination because there are so many possibilities. I will continue to experiment with this new process and see how it affects my work.

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HCD: Interview #1

Last weekend I interviewed Glenn, a Bigfoot hunting expert. Here are some highlights and quotes from our conversation.

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Tell me a little bit about your day-to-day job and responsibilities.
– Computer Systems Engineer
– St. Luke’s Health System
– Maintain computer systems, especially virtual
– Run applications to support health care

What types of communities are you involved in?
– Jiu-Jitsu
– Elk’s Club
– Ghost hunting/Bigfoot hunting/Alien group
– Man Club/Drinking Club
– Family community

What are some of your favorite hobbies and interests?
– Biggest one: reading
– Collect guns
– Make costumes
– Bigfoot hunting
– Ghost hunting
– Alien hunting
– Motorcycle riding
– Shooting guns
– Power armor

What is your dream job?
– Holy smokes, I’ve never thought of that.
– Sitting on a beach?
– I don’t actually like having to do things.
– As soon as you consider it a job, it’s no longer fun.
– Owning a motorcycle/car shop/garage
– Tools! Tools! Tools!

What about Bigfoot hunting is particularly interesting to you?
– I think it’s [life] boring without the mystery.
– I like the idea of the unknown.
– Investigating things that aren’t um… concrete.
– Outside the realm of boring.

Can you give me any background information involving Bigfoot hunting?
– So I’ve always been pretty open minded [about Bigfoot], yet skeptical.
– I may not believe in it, but I don’t rule it out entirely.
– Why not?
– It disgusts me how people think we know everything
– We discover new things every day.
– Humans are just so wrong.

Can you tell me about a specific incident involving Bigfoot?
– Pear tree.
– Bite patterns, DNA samples, hair.
– Tall grass
– Indention of toe prints.
– Things we don’t notice in our day-to-day interaction with the world.

Tell me what everyone should know about Bigfoot.
– People discount the idea of Bigfoot because of pop culture.
– Life has become so boring because we think we know everything.
– Truth of the matter is… we discover new things every day.
– So I guess you can keep an open mind.